Customer Service Officer, Enterprise Banking - CB / PM SVG, Institutional Banking Group
Job Ref: CRT/CMO/1006/0009
Small and medium-sized enterprises (SMEs) play a critical role in the economic growth and employment creation of any economy. As an Asia banking specialist with a strong SME banking franchise, our IBG - Enterprise Banking (EB) is committed to supporting SMEs in their growth domestically and in their regional expansion. Backed by a team of product specialists, we are well-positioned to deliver a whole suite of enterprising solutions to support local enterprises at each stage of their business life cycle. Our financial products and services range from cash management services to loan facilities, trade financing, business risk protection instruments and capital market instruments.
Responsibilities
Handle corporate customer service issues including complaints, restructuring, re-pricing and waiver of fee requests
Handle corporate customer service issues escalated from various channels like branches, Customer Centre and T&O departments etc
Perform Customer Due Diligence for Account Opening Applications, Fully cash backed Trade/FX/BG applications
Perform credit reviews on borrowing corporate customers and also manage corporate customers’ expectation on line reduction/recall of facilities, this including the working out of acceptable repayment schedules
Work with service partners to put in place standard operational procedures to service corporate customers more efficiently
Follow up on documentation for change in account mandate and account opening
Handle BG applications and facility pack documentation
Cross sell bank’s products and services
Requirements
Diploma Holder, with at least 2 years of working experience
Excellent communication and customer handling skills
Strong operational knowledge
Good team player
Good organising skills
Good PC skills
Interested applicant who qualify for the criteria are welcome to email their resume to admin@singaporetempjob.com
